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COMPLAINT HANDLING PROCEDURE
1) If a complaint remains unresolved after 8 weeks or has reached deadlock, then the customer has a right to use Ombudsman Services.
2) Ombudsman Services are imperial and free to use
3) Ombudsman Services can be contacted as follows:
Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF
Phone:0330 440 1624
Email: enquiry@ombudsman-serivices.org
Matrix Utility Services can help
To discuss how Matrix Utility Services can help your organization create your very own Utility Savings Management Plan call 0208 0925390, email info@matrixutilityservices.com or visit www.matrixutilityservices.com
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Ofgem survey into business experience in the energy market, 2013, 2015